Curriculum: Help Desk
The Wilson Community College Help Desk supports campus e-mail, Blackboard and Moodle. If you are having technical issues with your online accounts please let us know. We also have a service that provides Blackboard support 24 hours a day, 365 days a year. You will need PDF reader and PowerPoint (PP) or PowerPoint (PP) Viewer to view these documents.
Important Information
To log in to your Blackboard or GroupWise e-mail accounts your login name is your first initial, last initial, and the last four digits of your student id number. (Ex. John Q Smith with the student id number 01234567 would have the login name js4567). Your student id number is printed on your student id card and on official communications from the Admissions, Registration, and Business Offices.
WebAdvisor instructions and guides can be found under the Main Menu within WebAdvisor.
Frequently Asked Questions (FAQ)
For more information contact:
Lisa Elliott
Help Desk Specialist/Instructor
(252) 246-1224
helpdesk@wilsoncc.edu
Location: G-116
Help Desk hours:
Fall and Spring
- Monday - Thursday:
- 8:00 a.m. - 5:00 p.m.
(closes for 30 minute lunch break)
- 8:00 a.m. - 5:00 p.m.
- Friday:
- 8:00 am - 3:00 pm (noon)
Summer
- Monday - Thursday:
- 7:00 am - 5:30 pm
24-hour Blackboard support:
(866) 827-5730
Online Blackboard Help Desk
Training:
Blackboard and E-mail training opportunities are available to students during early registration and at the beginning of each semester. Take advantage of the opportunities and learn to:
• Access your primary campus e-mail
• Obtain course information and supplemental materials
• Submit assignments
• Post to discussion boards
The training schedule with dates and locations will be posted on this webpage and on flyers around campus prior to the start of early registration for the semester.
Student Training
DATE |
TIME |
LOCATION |
|---|---|---|
| December 7, 2011 | 11:00 a.m | G105a |
| January 5, 2012 | 5:30 p.m. | G105a |
| January 6, 2012 | 11:00 a.m | G105a |
| January 10, 2012 | 11:00 a.m | G105a |
| January 11, 2012 | 5:30 p.m. | G105a |
| January 12, 2012 | 11:00 a.m. | G105a |
Quick Guide Handout for GroupWise E-mail: Your one stop guide for step by step instructions on logging in, sending messages and attachments, and using the Address Book. (PDF)
GroupWise E-mail Logon Guide: A simple troubleshooting guide for common logon issues. (PDF)
Getting Started in GroupWise E-mail: An overview of GroupWise e-mail. (PP)
Compatibility Mode while using Internet Explorer 9 with GroupWise
To login to your Moodle account use the following help start guides:
Moodle Logon Troubleshooting Guide: A simple troubleshooting guide for common logon issues. (PDF)
Moodle Quick Start Guide: Your one stop guide for step by step instructions on logging in, submitting assignments, using the discussion boards and viewing your class gradebook. (PDF)
Quick Guide Handout for Blackboard: Your one stop guide for step by step instructions on logging in, submitting assignments, using the discussion boards and viewing your class gradebook. (PDF)
Blackboard Logon Guide: A simple troubleshooting guide for common logon issues. (PDF)
Getting Started in Blackboard – Basics Presentation: A brief overview of logging into Blackboard and exploring your course. (PP)
Getting Started in Blackboard – Submitting Assignments Presentation: An overview of locating your class assignments in Blackboard and submitting your completed assignments within Blackboard. (PP)
Distance Learning
The following presentations are part of the Distance Learning Orientation Getting Started series. This series introduces students to the tools used in NET courses.
Getting Started in GroupWise E-mail: An overview of GroupWise e-mail. (PP)
Getting Started in Blackboard – Basics Presentation: A brief overview of logging into Blackboard and exploring your course. (PP)
Getting Started in Blackboard – Submitting Assignments Presentation: An overview of locating your class assignments in Blackboard and submitting your completed assignments within Blackboard. (PP)
Office Help Documents
Saving a 2010 word document as a 2003 word document. (PDF)
Adding additional Icons to the 2010 tool bar. (PDF)
