Help Desk

Important Information

The Wilson Community College Help Desk supports campus e-mail and Moodle. If you are having technical issues with your online accounts please let us know. We also have a service that provides Moodle support 24 hours a day, 365 days a year. You will need PDF reader and PowerPoint (PP) or PowerPoint (PP) Viewer to view these documents.

To log in to your Moodle or GroupWise e-mail accounts your login name is your first initial, last initial, and the last four digits of your student id number. (Ex. John Q Smith with the student id number 01234567 would have the login name js4567). Your student id number is printed on your student id card and on official communications from the Admissions, Registration, and Business Offices.

WebAdvisor instructions and guides can be found under the Main Menu within WebAdvisor.

Quick Guide Handout for GroupWise E-mail: Your one stop guide for step by step instructions on logging in, sending messages and attachments, and using the Address Book. (PDF)

GroupWise E-mail Logon Guide: A simple troubleshooting guide for common logon issues. (PDF)

Getting Started in GroupWise E-mail: An overview of GroupWise e-mail. (PP)

Compatibility Mode while using Internet Explorer 9 with GroupWise

Moodle

To login to your Moodle account use the following help start guides:

Moodle Logon Troubleshooting Guide: A simple troubleshooting guide for common logon issues. (PDF)

Moodle Quick Start Guide: Your one stop guide for step by step instructions on logging in, submitting assignments, using the discussion boards and viewing your class gradebook. (PDF)

Office Help Documents

Saving a 2010 word document as a 2003 word document. (PDF)

Adding additional Icons to the 2010 tool bar. (PDF)

24-hour Moodle support:
Moodle Help Desk
(866) 827-5730

Frequently Asked Questions (FAQ)

SAM Help Desk: Live Chat
Email: tech.support@course.com
Telephone:1-800-354-9706, choose options 5, then 3  

myMATHlab.com/Course Compass Help Desk: Live Chat
Telephone: 800-677-6337

Training:

Moodle and E-mail training opportunities are available to students during early registration and at the beginning of each semester. Take advantage of the opportunities and learn to:

For more information contact:

Charlotte Ellis
Distance Learning Specialist/Help Desk
(252) 246-1224
helpdesk@wilsoncc.edu

Location: G-112

Help Desk hours:
Fall and Spring

Summer

Any requests made after posted hours should be submitted to the Distance Learning Helpdesk at: helpdesk@wilsoncc.edu.