Help Desk

Welcome to the Information Technology Help Desk

The Help Desk is located in Building A, Room 108, and provides assistance to IT services such as:

Logging In

Moodle, Student E-mail, and WebAdvisor login credentials are now synced. Students should use the same username and password for all three systems.

Username = firstname initial, lastname initial, last four digits of WCC Student ID.
Password = uppercase first letter of lastname, lowercase second letter of lastname, 6 digit digit birthdate (MMDDYY)

Example: John Doe, DOB: 5/24/1978, ID: 0123456
Username: jd3456
Password: Do052478
Email address:

Important Links

Submitting a Support Request

Our Help Desk Specialist will promptly respond to your support request by e-mail, phone call, or Skype IM during posted office hours.

Phone: 252-246-1224
Skype: WCC Help Desk


Help Desk Contact Information

Robert Coffin, Help Desk Specialist
Office: Building A, Room 108
Phone: 252-246-1224
Skype: WCC Help Desk

Hours of Operation
Monday - Thursday: 9am - 5pm

Frequently Reported Issues

I don't know my WCC Student ID.

Call or e-mail the Help Desk at or 252-246-1224 and provide your full name and date of birth.

I can't login to Moodle.

Can you login to Student Email or WebAdvisor? These systems use the same username and password, if you can login to one system, you should be able to log into the other systems. If you try that, and it still does work, try a password reset by going to If you still cannot login, call or email the Help Desk at or 252-246-1224.

I can't login to my Office 365 Student E-mail.

Have you recently reset your password? Password resets can take up to 3 hours to take effect in Office 365.