Receptionist/Switchboard Operator

Deadline: November 17, 2017

Salary: $29,075 - $31,000 - Salary based on experience.

Hours Per Week: Full-Time

Apply To: To be considered, one must submit a completed Wilson Community College application to the Human Resources Office.

Job Description: Under the direction of the Administrative Assistant II to the Vice President of Academic Affairs, performs duties in greeting the public; placing, receiving, and routing calls on the switchboard; and performing general administrative support duties.

Qualifications: Knowledge of communications systems. Knowledge of proper protocol in handling telephone calls and visitors. Knowledge of principles and practices of PC’s and related software. Knowledge of the physical layout of the college, including various rooms and locations. Ability to communicate effectively verbally and in writing. Ability to maintain effective working relationships with other people. Ability to provide accurate and proper information to students, staff and visitors. Ability to repeat the same tasks, such as answering telephone lines. Ability to operate a PC and related software.

Essential Duties: Operates a communication system which includes a telephone, a switchboard, an intercom, a two-way radio, and cell phones. Answers incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Places calls or arranges conference calls as necessary. Routes emergency calls appropriately. Contacts security staff members when needed. Monitors campus cameras as needed. Meets and greets visitors and provides directions to a location, individual or department. Refers to catalogs, directories, or databases to answer questions. Assists students in finding classrooms. Plans and logs long distance telephone calls for the College. Assists other administrative staff with overflow work including word processing, data entry, and Internet research tasks. Performs other duties as assigned.

Education and Experience: Associate degree in office administration or related field required. A minimum of one year experience as a receptionist or in an office environment required.

Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.

EOE/ADA