Technology Support Services

The Technology Support Services is located in Building A, Room 106, and provides assistance to IT services such as:

  • Moodle
  • Office 365
  • Student Planning
  • Wireless Access

Logging In

Moodle, Office 365/Email, Student Planning, and WebAdvisor login credentials are now synced. Students should use the same password for all systems.

Username = firstname initial, lastname initial, last four digits of WCC Student ID.
Password = uppercase first letter of lastname, lowercase second letter of lastname, 6 digit digit birthdate (MMDDYY)

Example: John Doe, DOB: 5/24/1978, ID: 0123456
Moodle/WebAdvisor/Student Planning Username: jd3456
Office 365/Email Username: jd3456@my.wilsoncc.edu
Password: Do052478
Email address: jd3456@my.wilsoncc.edu

Important Links

On Site Assistance

Visit the Technology Support Services suite for assistance during normal business hours.

Building A Room 106
Monday-Thursday 8:00 – 5:00

Remote Assistance

Remote assistance is also available during normal business hours by e-mail, phone, or Skype IM.

E-mail: support@wilsoncc.edu
Phone: 252-246-1224
Skype: WCC Technology Support Services

24/7 Assistance

Anytime you experience login issues, you can contact our 24 hour support line for assistance with Moodle, Office 365/Email, WebAdvisor, or Student Planning login issues.

Chat or create a case via email: https://help.edusupportcenter.com/shplite/wilsoncc/home
Phone support: 1-866-827-5730

Helpful Guides

Office 365 Mobile Setup
Setup your College Email, OneDrive, Skype/Lync, and Office apps on your Apple, Android, or Windows mobile devices.

Student Email Quick Start Guide
This quick start guide will get you logged in and show you how to navigate the college e-mail system, including how to send an email with an attachment.

WebAdvisor Quick Start Guide
This quick start guide will get you logged in and show you how to navigate the WebAdvisor system, including how to register for classes, view your schedule, view your transcript, and how to check your final grades.

Student Planning Quick Start Guide
This quick start guide will get you started with using Student Planning to plan and register for classes.

Using Word Online on a Chromebook
This handout will show you how to use Word Online on a Chromebook, save files to your OneDrive, and then submit the files from your OneDrive to Moodle.

Moodle Quick Start Guide
This quick start guide will get you logged in and show you how to navigate the Moodle Learning Management System, including basic tasks needed to participate in most online, hybrid, and traditional face-to-face courses.

Frequently Reported Issues

I don’t know my WCC Student ID.

I can’t login to Moodle.

I can’t login to my Office 365 Student E-mail.

Find us online:

Main Campus

902 Herring Avenue
Wilson, NC 27893
Phone: 252-291-1195

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Lee Technology Center

4815 Ward Blvd
Wilson, NC 27893

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Coastal Plains Law Enforcement Training Center

3997 Ward Blvd
Wilson, NC 27893

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